Can I change my address once my order has been placed?
Yes if your order has not yet been shipped. Please send us the address to be changed as soon as possible via the contact form.
Can I modify the billing address of my order?
We are unable to modify billing addresses once the order has been placed. As long as your order has been successfully placed and the shipping address is correct, your order can still be delivered.
My item arrived damaged.
We're sorry to hear that your item arrived damaged. Please send us an email within 30 days of delivery with your order number and a picture of the damaged item. Our customer service will address this issue as soon as possible. We are unable to address damages reported after 30 days of delivery.
I received the wrong item.
We apologize for the inconvenience. Please send a picture of the item(s) you received, along with the packaging, within 30 days of delivery. Our team will address this issue promptly.
An item is missing from my order.
No need to worry. It's possible that your items were shipped in separate packages. This occurs when an item is no longer available at the time of processing your order and is sent 1 or 2 days later in a separate package. If after more than 15 days, you still have missing items, please contact us via email.
How can I contact you?
Please contact us via the contact form available here and at the bottom of each page.
How much does shipping cost?
Shipping is free.
When will my order be shipped?
Orders containing non-custom items will be shipped within 2 to 3 business days.
*Delays may occur during promotional sales events and holidays.
What is the delivery time frame?
Standard Delivery 5-10 business days.
How can I track my order?
Once your order is shipped, you will receive an email containing tracking details.
My tracking hasn't been updated?
We're sorry to hear that your tracking hasn't been updated. Please allow approximately 24 to 72 hours for tracking to be updated after your package has been shipped. If tracking is still not available after this time, please contact us for further assistance.
Can I return or exchange my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us via the contact form.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and rectify it.
Exchanges
The fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us.
Which payment methods do you accept?
We only accept payments by credit card. (Visa, Mastercard, American Express, and others.) We do not accept Paypal.
Can I trust you? Is your site secure?
Yes, absolutely. Our site is completely secure and hosted on an HTTPS server that ensures your protection and that of all your personal data.
We accept payments via Visa and Mastercard, these global leaders would never let us continue our store if we had a significant rate of dissatisfied customers. Our online store is constantly monitored.
Does the product work on all car colors?
The product works on all colors except those with matte and satin finishes (do not apply).
Can I use the same pen on different colors?
Yes, you can. You can use the pen on blue and then on red. The liquid adapts.
How long does the pen last?
If you don't forget the cap, the liquid won't dry out. So you can use the pen as long as there's liquid left! On average, you can cover 30 meters of surface with one pen.
How long does the result last?
The result lasts over time. No need to reapply.
Is the result resistant to high-pressure washing?
Yes, without any problem. You can continue to wash your car with a pressure washer without damaging the result.
I received the pen without a tip
The pen comes with several tips in the packaging and you need to insert one into the pen. Check if they are still in the packaging.
I used too much product and it dried. What should I do?
If you need to remove product that has already dried please put a little acetone on a cotton pad and rub until it is removed.